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Halton Food Connect is a collaborative initiative between Halton Region and three community agencies: Burlington Food Bank, Food For Life, and Kerr Street Mission. The program’s goal is to help improve access to healthy food for individuals who are qualified recipients through the Ontario Works program. The program is based on a once-a-month delivery to households providing healthy food deliveries.

 

As an Intake Coordinator, you will work in tandem with other team members to collect/organize/verify client information and interact with clients on an ongoing basis to provide program support. You will work with a registration platform and will be responsible for the accurate capturing of all necessary data in the intake process. In addition, your roles and responsibilities will include but not be limited to:

Ø  Communicating with clients by phone and email; confirming delivery schedules and following up on satisfaction

Ø  Educating and enabling clients to other available food security programs available to them in their community

Ø  Collecting and communicating client feedback to the Program Manager

Ø  Sharing community resources and referrals

 

Your day-to-day reporting will be to the Program Manager of Halton Food Connect via the Burlington Food Bank and may involve working collaboration with all stakeholders.

 

ABOUT YOU

We are looking to welcome a teammate who understands and respects the importance of accurate data management/organization, and its overall impact to an organization’s success.

 

You are comfortable working in a caring environment. You are an active learner with experience in the charitable business sector or similar corporate experience. You treat all individuals with the utmost dignity and respect and uphold strict confidentiality of all information collected.

 

As you will primarily be working remotely, you have the ability to manage your time effectively and are self-driven. You enjoy getting things done well and on time.

 

You have a Disney-esc approach to customer service and you strive to deliver a second-to-none experience.

 

You have strong verbal/written communication skills and a keen attention to detail.

 

You own your errors and understand and appreciate that failure is a key part of growth and development.

You are resilient and creative when facing challenges and look for opportunities to grow and enhance your skills and share your expertise and knowledge with others.

 

Post-secondary education is an asset.

A full understanding of office software and systems is required.

Access to a vehicle and a valid driver's license is required.